Some companies run multiple ads that seem to be for local businesses, but actually connect to call centers in another city. Operators in the call centers may give surprisingly low estimates and dispatch poorly trained locksmiths. When those locksmiths show up, they say the job will cost much more than the estimate, and they insist you pay with cash is er in mechelen een slotenmaker?
If you want to hire a professional locksmith from a reliable local business, you need to get information about the person, the price and the business when you call.
Find a Local Business
Ask for the full, legal name of the business. If an operator will give you only a generic name, think about calling a different business that will identify itself.
Run a quick internet search. Use the company name with words like “complaint” or “review.”
Ask the operator to confirm the address shown in the ad. If the ad doesn’t show an address for the business, find out why. A legitimate locksmith who operates a “mobile” business or runs the business from home will be able to explain that.
Get an estimate of the total cost. You might have to describe the job or the type of lock you have before you get the estimate. If the estimate is very low, confirm that it covers all fees and charges, including:
fee for a service call
additional fees for mileage, responding to a night call, fuel surcharge, tool usage or other items
Ask the locksmith to bring a written copy of the estimate.
Find out if the locksmith has insurance to cover your losses in case your property is damaged during a repair.
Fifteen states require locksmiths to be licensed or registered. Ask if your state requires a license or registration, and say you want to see it when the locksmith arrives.
When the Locksmith Arrives
Ask for the locksmith’s identification and business card. Make sure the information on the business card matches the company name on the invoice.
Look at the written estimate the locksmith brought, or ask him to write one up before he starts working. If the estimate doesn’t match what you heard on the phone, think about whether you want to call someone else. Don’t hand over your credit card until you agree with the estimate.
Look at the proof of insurance. If your state requires a license or registration, ask to see that too.
Show your identification. A legitimate locksmith should confirm your identity and make sure you really own the property or vehicle before starting work.
If the locksmith gives you authorization forms or other paperwork, read them before you sign.
If the locksmith says it’s necessary to drill your lock and replace it, think about hiring a different person. A skilled, legitimate locksmith has invested in tools and education and should have the skills to unlock almost any door.
Before you pay, get a written invoice that shows the company name and lists labor, replacement parts and all fees you’re being charged.
If the service was good, save the number in case there’s a next time.
If you have a problem with a locksmith, try to resolve the dispute with the company first. Make sure you act quickly. Some companies may not accept responsibility if you fail to complain within a certain time. If you can’t get satisfaction, consider contacting your local consumer protection agency for information and assistance. You also can file a complaint with the Federal Trade Commission and your state Attorney General.
Tagged with: car, home, secure
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Shopping for New Windows?Hiring a professional to work in your home is always a bit nerve-racking. How can you know that this person is trustworthy? This is especially true when you’re hiring someone to fix, change, or replace your home’s keys and locks (that is to say, a locksmith). You need to find a locksmith who is not only capable of completing the task at hand, but also dependable, affordable, efficient, reliable, and kind. If you’re wondering how to find a locksmith, use the tips below to ensure that you find a true and trustworthy professional, not a thief or a fraudster.
How to Find a Locksmith You Can Trust
August 14, 2014 By Advanced Key Leave a Comment
Hiring a professional to work in your home is always a bit nerve-racking. How can you know that this person is trustworthy? This is especially true when you’re hiring someone to fix, change, or replace your home’s keys and locks (that is to say, a locksmith). You need to find a locksmith who is not only capable of completing the task at hand, but also dependable, affordable, efficient, reliable, and kind. If you’re wondering how to find a locksmith, use the tips below to ensure that you find a true and trustworthy professional, not a thief or a fraudster.
how to find a locksmith
How to Find a Locksmith
1. Ask your friends and family. In an ideal situation, a friend or family member will give you the number of a trusted locksmith who they have worked with numerous times. A personal recommendation is far more reliable than an online listing when you’re wondering how to find a locksmith for the first time.
2. Find a local locksmith. Some disreputable locksmiths will list a street address on directories or websites, so that you think they’re a local business operating nearby. In reality, the address will belong to another business or contain a vacant lot. Verify online that the company’s phone number matches their street address or drive to the address yourself. If the company doesn’t have a storefront, they’re probably a mobile business attempting to get business in multiple areas (and they may charge a traveling fee). Find someone local for best results.
3. Ask for identification. When the locksmith arrives, ask for identification and a business card. Also look at the side of their vehicle and the invoice/bill. A reputable, experienced company will have their name or logo in all of these locations. In addition, you should expect the locksmith to confirm your identity, to ensure that you truly own the house or car that is in need of a locksmithing service.
4. Find a good locksmith before an emergency. In an emergency situation, it’s easy to get impatient and foolhardy, but learning how to find a locksmith takes time. So instead of waiting until you’re locked out of your home to find a locksmith, research companies before an emergency. Then, once you’ve found a reputable company, keep their number in your phone or wallet so that you’re always prepared.
5. Ensure that the company is licensed, bonded, and insured. Are all of these qualifications necessary? No. Will you feel more comfortable with a company that has them? Definitely. The fact that the company is insured and bonded will protect you and your property. The fact that they are licensed will help prove that the company is made of trustworthy and experienced professionals.
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